Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of the Braz Optical website, services, and products. By accessing our site or making a purchase, you agree to comply with and be bound by the following terms. If you do not agree, please do not use our services.
2. Appointments and Consultations
We encourage all customers to schedule appointments in advance. Appointments are subject to availability and may be rescheduled due to unforeseen circumstances. Please notify us at least 24 hours in advance for any cancellations.
3. Product Orders and Payments
All orders placed in-store or online must be paid in full before processing. We accept major credit cards, debit cards, and approved insurance plans. Prices are subject to change without notice.
-
Specialty lenses or custom orders are non-refundable once production begins.
-
All prescription products require a valid, up-to-date prescription from a licensed professional.
4. Returns and Exchanges
We want you to be fully satisfied with your purchase. Returns and exchanges are subject to the following conditions:
-
Non-prescription frames can be exchanged within 14 days of purchase with original receipt.
-
Prescription lenses and custom orders are final sale and not eligible for return.
-
Products must be returned in their original condition and packaging.
5. Warranty
Braz Optical offers manufacturer warranties on select frames and lenses. Warranty terms vary by brand and may not cover accidental damage, scratches, or misuse. Please inquire at the time of purchase for specific warranty coverage.
6. Limitation of Liability
Braz Optical shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We do not guarantee that your use of our website or services will be error-free or uninterrupted.
7. Intellectual Property
All content on the Braz Optical website—including logos, text, graphics, and images—is the property of Braz Optical and protected under copyright laws. Unauthorized use or reproduction is strictly prohibited.
8. Privacy
Your use of our site and services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in local courts within the state of Massachusetts.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Braz Optical 149 Concord St, Framingham, MA 01702 📞 (508) 820-0002 📧 info@brazoptical.com